FinesFSMA
Volkswagen Financial Services (UK) Limited
FRN 31198821 October 2024Fine · £5,397,600
01 · In plain English
What happened.
The FCA’s Final Notice (21 October 2024) says Volkswagen Financial Services (UK) Limited breached PRIN 3, PRIN 6, PRIN 7, CONC and DISP in how it treated consumers in financial difficulty under consumer credit arrangements. PRIN 3 requires firms to organise and control their affairs responsibly; PRIN 6 requires them to pay due regard to customers’ interests; PRIN 7 requires clear, fair and not misleading communications; CONC covers consumer credit conduct rules; DISP covers complaints handling. The FCA imposed a financial penalty of £5,397,600. The regulator’s Final Notice is published at the FCA URL supplied by the firm’s register entry.
Summary generated from the FCA notice and press reports. Check the final notice below before relying on it.
02 · Enforcement details
What the FCA register says.
This Final Notice refers to breaches of PRIN 3, 6, 7, CONC and DISP, all of which related to the treatment of customers in financial difficulty in the consumer credit sector. We imposed a financial penalty of £5,397,600.
03 · Firm details
Firm on the FCA register.
- Firm name
- Volkswagen Financial Services (UK) Limited
- Firm reference number
- 311988
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